Customer Care

SHIPPING, RETURNS AND EXCHANGES

SPECIAL NOTES ON SHIPPING

Oscar and Anna packages ship by FedEx or UPS and will ship on the day ordered (excluding Holiday’s and Sundays).

INTERNATIONAL SHIPPING

Please note that Payment will be necessary to release your order from customs before delivery.

SALES TAX

By law, all items shipped to addresses in New York and California will be charged sales tax.

EASY MERCHANDISE RETURNS

In order to receive a free exchange or refund in full, your items must be returned within 14 days U.S. / 21 days international of delivery in the exact condition in which it was received.

You’ll receive a confirmation e-mail (for online orders) once the package has arrived at our facilities.

International customers are liable for all import duties and customs that will be charged by your country. Customs fees are non-refundable.

RETURNS & EXCHANGES PROCESSING

Credit Card

If you ordered by credit card, we’ll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be credited for the return and charged for the new item.

Please contact anna[at]oscarandanna.com or by phone, +1-917-292-7282 for questions or concerns. We will do our best to accommodate you!

MANUFACTURING

Oscar and Anna handbags and clothing are made in New York City.

CLEANING AND CARE

Oscar and Anna handbags are made of specially tanned and painted Italian Leathers. Each hide has been carefully selected and treated to retain a natural look and feel. Any imperfections in grain and or color should be considered a feature, not a flaw, making every handbag unique. As with any high-quality leather the color and appearance may change over time. Avoid exposure to heat ducts and radiators. Keep away from printed magazine pages, as ink colors may transfer to the leather if left in contact for a short period of time. Protect from water as fine leather may spot. Makeup, oil, dyes, or dark denim can stain the leather and be hard to remove. In the case that your bag is stained we strongly suggest bringing it to a leather care professional who can assist you with the best restoration options. The lining of our handbags is 100% washable. Use a gentle soap and cloth and rub material gently to remove dirt.

REPAIRS

Oscar and Anna stands behind its merchandise with a two-year warranty on products purchased from an Authorized Full-Price Retailer. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects within this two-year period. Repair inquiries should be directed to anna[at]oscarandanna.com. Typical turn-around time for repairs is 14 to 30 business days.

INTERNATIONAL REPAIRS

If you are located outside the US, please contact anna[at]oscarandanna.com Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you.

Oscar and Anna would like to thank you for your patronage!